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TBIG
is for
Providers of telecommunication services including voice, data, video, internet
access, local, long-distance, international,wireless, mobile, cellular,
paging, leased lines, or fixed lines, and manufacturers of telecommunications
equipment or lines.
Mission
To
identify "Best in Class" telecommunications management
processes, which, when implemented, will lead member companies
to
exceptional performance.
TBIG Objectives
- To
conduct benchmarking studies of important business processes.
- To
create a cooperative environment where full understanding
of the performance and enablers of "best in class" business
processes can be obtained and shared at reasonable cost.
- To
use the efficiency of the consortium to obtain process performance
data and related best practices from non-industry companies.
- To
support the use of benchmarking to facilitate process improvement
and the achievement of total quality.
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TBIG Membership
The
scope of TBIG* membership includes those organizations that
produce and/or distribute telecommunication service as part
of or in support of their core business(es).
Company
membership will be considered with respect to compliance with
TBIG mission, goals and operating guidelines, as well as,
qualification of the organization within the scope of membership.
Participation
in specific efforts will be optional and open only to members
with costs shared by the participants.
We reserve the right to review membership applications and to make the final decision whether or not to accept any application. Consulting firms are ineligible for membership.
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Benefits
of Membership
Studies:
TBIG will
identify and present to members opportunities to participate
in Benchmarking
studies
on various topics addressing issues of importance to the
telecommunication industry.
There are two types of
Benchmarking studies provided: Consortium
studies are offered to the membership as a whole with costs
divided. Single company sponsored studies addressing the interest
of one member company can be offered to other selected members
for no fee. The
association will also support telecommunication benchmarking
efforts:
- Research
- Access public and private databases.
- Identify
study participants - Top companies in and outside the industry.
- Collect
data - Manage response collection as a third party.
- Lead
site visits - Structure with best participants.
Roundtables:
Interest
group roundtables will be organized throughout the year. Members
will pay a nominal fee to join real and virtual roundtable discussions
that address specific processes.
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Current Benchmarking Initiatives
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