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This is Not Your Typical Roundtable!
The Telecommunications Benchmarking International Group Roundtable is designed to meet the information needs of telecommunications industry professionals. The roundtable is designed to capture some of the most creative and innovative processes being explored. The roundtable contains both technical and operational education. You’ll gain insights into the latest trends and innovations and will walk away with specific advice on tools and approaches to improve your processes.
The group session includes “peer to peer exchange” of best practices (and sometimes ‘not so’ best practices), information exchange, and a true focus on solutions development. Like the past TBIG Roundtables, you will leave with real world answers that can be immediately turned into action upon your return to the office. We encourage network building with people who can help you and with whom you can share experiences in order to create a circle of like-minded peers.
What You Will Learn
Managing Business Processes Leading to Customer Satisfaction and Productivity Improvement
- Leverage real time insights and best practices
- Close the loop on customer experience feedback by incorporating customer insights into your service delivery
Hot Topics and New Ideas!
- Suggest topics for group discussion
- Find out how others get information on a rapid and implementable basis
This Roundtable is the Ideal Educational Forum for You
The Telecommunications Benchmarking International Group Roundtable is designed to be most relevant for telecommunications industry professionals. Attendees, including SVPs, VPs, Directors and Senior Managers, will appreciate our continued commitment to peer to peer learning and exchange and the ability to take real ideas back to your company. Given the depth and breadth of learning opportunities, individuals and group attendees that meet any of the following criteria will also benefit enormously from this program. You have:
- Responsibility for one or more business processes
- Multiple supervisors/Team Leaders involved in the process
- Responsibility for multiple teams within business process arenas
- Central management responsibility for one or more functions such as quality monitoring, workforce planning, forecasting, budgeting or others
- Responsibility to implement processes and/or strategies of your organization
To receive a full color brochure about this TBIG roundtable, please contact the TBIG Director via phone at 281-440-5044 or here for email. |
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